Frequently Asked Questions

You can book a repair through our AI assistant Fixo — click the chat icon on any page or visit the "Book a Repair" page. Describe your device and issue, enter your address and preferred time slot, and submit. The request is broadcast to every technician serving your pincode (and within ±5 adjacent pincodes) who handles your device category. The first to accept is assigned to you.

Technicians on our platform repair mobile phones (all brands including Apple), laptops, televisions, refrigerators, washing machines, air conditioners, and other home appliances. Select the appropriate category when booking.

Yes, during booking you can select your preferred date and time slot. Technicians will try their best to accommodate your schedule.

Go to "My Requests" in your dashboard, find the request you want to cancel, and click "Cancel". Cancellations made before a technician is assigned are free. Check our cancellation policy for more details.

Yes, you can reschedule from "My Requests" if the technician has not yet started the journey to your location. Contact support if you need to reschedule after assignment.

Repair costs vary based on the device type and issue. The technician will diagnose the problem and provide a cost estimate before starting the repair. You only pay if you approve the estimate.

Payment is collected after the repair is completed to your satisfaction. You can pay via cash, UPI, or other digital payment methods.

There is no charge for booking. A nominal visiting charge may apply if you decide not to proceed with the repair after diagnosis.

Warranty terms are set by each individual technician and communicated before the repair begins. FixMyGadgets does not provide a platform-wide warranty. Confirm warranty coverage directly with your assigned technician before proceeding.

A digital receipt is sent to your registered email and is also available in your "My Requests" section after the repair is completed.

Go to "My Requests" in your dashboard to see real-time status updates. You will also receive email and push notifications when a technician is assigned, on the way, and when the repair is complete.

Yes, once a technician is assigned, you can contact them via the in-app chat on your repair request detail page.

If your assigned technician does not arrive at the scheduled time, contact our support team immediately. We will either assign a new technician or help you reschedule.

We recommend you or a trusted adult be present during the repair for security and to provide any needed information or approvals.

If additional parts are required, the technician will inform you of the cost and expected time. You can choose to proceed or cancel. For complex repairs, a follow-up visit may be scheduled.

My Gadgets lets you save information about your devices (brand, model, purchase date, warranty) for quicker booking and personalized service recommendations.

Go to "My Gadgets" from your dashboard and click "Add Gadget". Fill in the device details and save. You can add multiple gadgets to your profile.

By adding your gadgets, you get faster booking (auto-fill device info), maintenance reminders, warranty expiry alerts, and personalized repair tips.

Go to Profile in your dashboard, click on Addresses, and you can add, edit, or delete your saved addresses. You can also add a new address during booking.

Open Profile from your dashboard, edit your phone number, and save. Your account uses email-based OTP login (passwordless), so the phone number is for repair notifications only — changing it does not affect how you sign in.

You can delete your account from the Settings page in your dashboard, or contact our support team. Note that this will permanently remove your data and cannot be undone.

Click "Become a Partner" on our website, fill out the application form with your details and repair expertise, and submit. Our team will review your application and contact you for verification.

You need to be a skilled technician with experience in your chosen repair category, have valid ID proof, and pass our skill assessment. A smartphone for using our partner app is also required.

There is no registration fee for regular partners. You only pay assignment fees when you accept jobs. Franchise partners have a separate onboarding fee and subscription plan — contact us for details.

The approval process typically takes 2-3 business days. This includes document verification and skill assessment. You will receive updates via SMS and email.

No, there is no registration fee to become a FixMyGadgets partner. We only charge assignment fees when you accept and complete jobs.

When a customer in your service area books a repair, eligible partners receive a push notification on the partner app. You do NOT need to be currently online or have the app open — notifications are delivered asynchronously, and we are rolling out a parallel WhatsApp Business notification so partners who haven't opened the app for a while still see the job.

Jobs are matched on the customer's 6-digit pincode plus ±5 numerically-adjacent pincodes. So if a customer enters 560034, partners serving any pincode from 560029 to 560039 are eligible. The ±5 window is a numeric proxy — Indian pincodes aren't strictly contiguous geographically, so you may occasionally see a ping from a physically distant pincode in the same numeric range. Ignore those and accept the ones in your real coverage area.

Yes. The system checks the customer's device category (Mobile, Laptop, AC, etc.) against the categories in your Business Profile. You get the notification only if your categories include the device — OR if your categories list is empty, in which case the system treats it as "no preference" and routes everything in your pincodes to you. To narrow what you receive, add the specific categories you service in Business Profile.

First-come-first-serve (FCFS). When a repair request comes in, every eligible partner receives the notification simultaneously, and the first partner to tap "Accept" wins the job atomically. Late-tappers see a "Job already assigned" message. Response time matters but it is not a race against a few seconds — most jobs sit available for minutes before someone accepts.

Check the following in order: (1) Push notifications are enabled on your phone; (2) Your service areas include the customer's pincode (or one within ±5 of it); (3) Your Business Profile categories include the device category of the request, OR your categories list is intentionally empty (= "all"); (4) Your account status is Active (not Suspended); (5) You have at least one service area saved. Wallet balance does NOT block notifications — partners with insufficient credit still receive the push and can pay the assignment fee via Razorpay at accept time. If everything looks correct, contact partner support.

Assignment fees are charged when you accept a job. They vary by device category and are deducted from your wallet credits. You can view the current fees on your Credits page.

You can cancel before starting the journey to the customer. Frequent cancellations may affect your ratings. Assignment fees are not refunded for cancellations.

You can see the device category, problem description, customer location (general area, not exact address), and preferred time slot before accepting.

Jobs are assigned first-come-first-serve, so quick response is important. A job notification expires if not accepted within a few minutes.

Your wallet is used to pay assignment fees when accepting jobs. You earn money from customers for repairs. Keep your wallet funded to accept jobs without interruption.

Go to your Wallet section in the partner dashboard, click "Add Funds", and pay via UPI, debit card, or net banking. Funds are added instantly.

Customers pay you directly after the repair is completed. You collect payment via cash, UPI, or other methods. This is separate from the platform wallet.

You still receive the job notification. When you tap Accept, the system checks your wallet — if you have enough credit, the assignment fee is deducted instantly and the job is yours. If not, the app opens a Razorpay checkout for the exact assignment fee; pay there and the job is assigned the moment payment confirms. There is no penalty for accepting with a low balance — the Razorpay path is a first-class option, not a fallback. Topping up the wallet in advance is just faster (no checkout step).

Because credit balance is intentionally NOT a filter on who receives the notification. Excluding low-balance partners from the broadcast would block partners who are willing to pay via Razorpay from ever seeing the job. If you cannot or do not want to pay via Razorpay for a specific request, simply do not accept it — another partner will.

In your Business Profile, go to Service Areas and add the pincodes you want to serve. You will only receive job notifications for these areas.

Toggle your availability status in the partner app. Set to "Available" when you can accept jobs and "Unavailable" when you are busy or taking a break.

Go to Business Profile > Skills and request to add new categories. Some categories may require a skill verification before activation.

Customers can rate and review you after each job. Your average rating is displayed on your profile. High ratings lead to more trust and potentially more jobs.

Contact partner support via the app or call the partner helpline. Provide job details and describe the issue. Our team will investigate and mediate.

If you cannot reach the customer at the scheduled time, try contacting them via the app. If unsuccessful, mark it in the app and contact support. The job may be cancelled without penalty.

Use the in-app support chat or email partners@fixmygadgets.in (Mon-Sat, 9 AM - 7 PM).

A franchise partner is a repair business that operates under the FixMyGadgets network. Unlike regular (independent) technicians who pay a per-job assignment fee each time they accept a repair request, franchise partners pay a single one-time onboarding fee of ₹59,000 and then accept jobs for free — with an annual job cap (default 500 jobs/year) and an active subscription.

Visit the "Register as Franchise" link on our website, fill out the registration form (business name, owner details, pincode, GST if applicable), and submit. Our team will reach out within 2–3 business days to verify your business and walk you through the activation step.

Regular partners pay a per-job assignment fee for every repair they accept; franchise partners pay one onboarding fee upfront (₹59,000 by default) and then accept jobs at no per-job cost. Franchise partners also get priority routing and a dedicated success contact. Regular partners have no commitment; franchise partners commit to keeping their subscription active.

Franchise is the right model if you run a multi-technician repair business, expect to handle a steady volume of jobs (≥10–15/month), and want predictable costs. A solo technician doing occasional jobs is better off as a regular partner — the per-job fee model is cheaper at low volumes.

The default onboarding fee is ₹59,000. The platform reserves the right to set a different fee for specific regions or partnership tiers — your sales contact will confirm your exact figure before payment.

After your application is approved, you receive a secure payment link (Razorpay) for the exact onboarding fee. You can pay by UPI, debit card, credit card, or net banking. Your franchise account stays in "Pending Activation" until the payment is confirmed by an admin.

The onboarding fee is non-refundable once your franchise account is activated. If your application is rejected before activation, you are not charged.

Once an admin confirms your onboarding payment, your account moves from "Pending Activation" to "Active" and you immediately start receiving repair-request notifications matching your service areas and categories. This typically happens within one business day of payment.

When a customer in your service area books a repair, you receive a push notification (and, as we roll out, a WhatsApp Business notification). You do NOT need to be currently online or have the app open — notifications are delivered asynchronously. The first eligible partner to accept wins the job.

Matching is based on three rules: (1) the customer's pincode falls within your configured service areas — including ±5 numerically-adjacent pincodes for broader reach; (2) the customer's device category is in your declared categories list (or your category list is empty, meaning 'no preference, accept all'); and (3) your account is Active. The credit balance does not affect franchise routing — franchise jobs are free at the point of acceptance.

No. Franchise partners do not pay per-job assignment fees. You pay the onboarding fee once, and after that every accepted job is free up to your annual job cap (default 500 jobs/year).

The default cap is 500 jobs per year. Once you hit the cap your account stays active but you stop receiving new job notifications until the year resets, or you can upgrade your plan to raise the cap. Talk to your success contact if you expect to exceed the cap.

Check the following in order: (1) Your franchise account status is Active (not Pending Activation or Suspended); (2) You have at least one pincode in your service areas; (3) Your device categories include the type of repair you want to receive — or your category list is empty if you want to be open to all categories; (4) Push notifications are enabled on your phone; (5) Your annual job cap has not been reached. If everything looks correct and you still get nothing, contact partner support.

Go to your Service Areas page in the partner app and add the 6-digit pincodes where you can dispatch a technician. You can add as many as you like — there is no platform-side cap. The matcher also expands each pincode by ±5 numerically so you do not have to hand-enter every adjacent area in a city.

Yes — bulk-import the full pincode list for your city via your Service Areas page. Bangalore for example has about 104 pincodes; once added, the ±5 adjacency expansion gives you effectively city-wide reach. Your success contact can help with the bulk-import if you have a CSV.

In your Business Profile under "Services & Areas", check the categories you accept (Mobile, Laptop, AC, etc.). Leaving the list empty means "I accept all categories" — useful if you have a full-spectrum repair shop. Adding even one category narrows you to that category for routing purposes.

If your category list in Business Profile is empty, the system treats it as "no preference" and routes everything in your pincodes to you. Add the specific categories you service (and only those) to filter the notifications. Saving the change takes effect immediately for the next incoming request.

Customers pay you (or your technician) directly after the repair is completed — cash, UPI, or the customer's preferred digital method. FixMyGadgets does not sit between you and the customer for the repair fee itself.

No. Once you have paid the franchise onboarding fee, every accepted job is yours — the platform does not take a per-job commission. Your earnings on each repair are between you and the customer.

The default franchise model is a one-time onboarding fee with no annual renewal, capped at 500 jobs/year. Some regional plans may include an annual subscription — your success contact will confirm your specific terms in writing before activation.

The franchise dashboard shows your active jobs, completed jobs (with revenue if you log it in the app), service-area stats, and remaining annual job cap. Job history is exportable as CSV from the dashboard.

Yes — franchise partners can register multiple technicians under a single business account. Each technician has their own login and can accept jobs that the business has been routed; the business owner sees the consolidated dashboard.

You can toggle your availability status to "Unavailable" from the app. While set to unavailable you stop receiving new job notifications, but your franchise stays active and your annual job cap is preserved. Switch back to Available when you are ready.

If a customer raises a dispute (no-show, repair quality, pricing disagreement), contact your franchise success manager directly. Franchise disputes are prioritised over regular-partner disputes and we work with both sides to resolve within 48 hours.

Use the in-app support chat (priority queue for franchise partners) or email franchise@fixmygadgets.in (Mon–Sat, 9 AM – 7 PM IST). For urgent operational issues, your assigned success manager has a direct line shared at activation.

The Sales program allows you to earn commissions by onboarding new partner technicians to the FixMyGadgets® platform. When a partner you onboard completes jobs, you earn a percentage of the assignment fees.

Contact our team to express interest in the Sales program. After approval, you will receive access to your Sales dashboard and unique referral code.

You need to have good communication skills, knowledge of the local repair technician network, and the ability to explain the benefits of joining FixMyGadgets® to potential partners.

There are no strict mandatory targets, but consistent onboarding activity is expected. Higher-performing sales agents may qualify for bonuses and incentives.

Share your unique referral code with potential partners. When they register using your code, they are linked to your account. Help them complete the registration and verification process.

Your unique referral code is available in your Sales dashboard. Partners must enter this code during registration for the referral to be tracked.

Explain the benefits: access to a steady stream of repair jobs, no registration fee for regular partners, flexible working hours, and support from the platform. Franchise options are also available for established repair shops.

Partners need valid ID proof (Aadhaar/PAN), a smartphone with the partner app, and information about their repair skills and experience.

You earn 5% of the assignment fee each time a partner you onboarded picks up a job. The fee varies by device category — your commission is calculated automatically.

You start earning commissions as soon as the partner completes their first job. Commissions are calculated for every job they complete going forward.

No limit! The more active partners you onboard, the more you earn. Focus on onboarding quality partners who will be active on the platform.

Commissions are accumulated in your Sales wallet. You can request a payout once you reach the minimum threshold. Payouts are processed weekly to your bank account.

You earn commissions for the lifetime of the partner on the platform, as long as they remain active and you remain in the Sales program.

Your Sales dashboard shows all partners you have onboarded, including their registration status, activation date, and job activity.

Yes, the portfolio section shows commission earned per partner, total jobs completed by each partner, and your overall earnings breakdown.

Inactive partners do not generate commissions. You can reach out to encourage them to return to the platform. There is no penalty for inactive referrals.

Go to the Earnings section in your Sales dashboard to see a detailed history of all commissions earned, organized by date and partner.