Privacy Policy

1. Introduction

At FixMyGadgets®, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using FixMyGadgets®, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us:

• Name, email address, and phone number
• Service address and pincode
• Device information for repair requests
• Communication preferences

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device type, browser type, and operating system
• IP address and approximate location
• Usage data and interaction patterns
• Cookies and similar tracking technologies

2.3 Location and Weather Data

Our platform may request access to your device's geolocation to provide location-aware features:

• Geolocation (optional): If you grant permission, we use your browser's geolocation API to determine your approximate location for weather data and contextual suggestions.
• Weather data: We fetch weather information from third-party weather services (Open-Meteo) based on your approximate location. This data is cached locally in your browser session and is not stored on our servers.
• Fallback location: If geolocation permission is denied, we use a default location (Mumbai) for weather data. No precise location data is collected or stored in this case.

You can revoke geolocation permission at any time through your browser settings. The platform functions fully without location access.

2.4 AI Assistant Interaction Data

Our platform includes an AI-powered assistant ("Fixo"). When you interact with the assistant:

• Chat messages: Messages are processed by Amazon Bedrock (Amazon Nova models) to generate responses.
• Conversation transcripts: We keep a record of each conversation — the messages you send, the assistant's replies, the page the conversation started on, and the time of each message. Transcripts are stored on our servers and are retained indefinitely unless you ask us to delete them. Because anything you type is recorded, please do not share information in the chat that you would not want us to keep.
• Photos: If you send a photo of a device, it is passed to the AI model to analyse and is not stored — we record only that an image was attached.
• Staff access and human takeover: Our administrator and support staff can read conversation transcripts to resolve issues and improve the service. A member of our team may also join a conversation and reply to you directly in place of the assistant. When that happens, their messages are clearly labelled as coming from FixMyGadgets support rather than from Fixo.
• Session data: Chat sessions are identified by a random session ID stored in your browser or app. No login is required to use the assistant, so a conversation may be recorded without being linked to an account.
• Page context: The assistant is aware of which page you are currently viewing. No page content or form data is sent to the AI model unless you explicitly include it in your messages.
• Interaction patterns: The mascot character tracks mouse/touch position locally in your browser for animations. This data never leaves your device.

2.5 Partner Information

For service partners, we additionally collect:

• Business registration details
• Service areas and capabilities
• Bank account details for payments
• Identity verification documents

3. How We Use Your Information

We use the collected information for:

• Processing and fulfilling service requests
• Matching customers with appropriate service partners
• Communicating about services, updates, and promotions
• Improving our platform and user experience
• Preventing fraud and ensuring platform security
• Providing AI-powered customer support and contextual assistance
• Smart issue diagnosis to help identify repair needs
• Complying with legal obligations

4. Information Sharing

We may share your information with:

• Service Partners: To facilitate service delivery (name, contact, address, device details)
• Service Providers: Third parties who assist our operations (hosting, analytics, email services)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure cloud infrastructure (AWS)

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Service request data is retained for 3 years after completion. Account data is retained until account deletion plus 30 days for backup purposes.

AI assistant conversation transcripts (see section 2.4) are retained indefinitely so that our support team can review past conversations. You can ask us to delete your transcripts at any time — see section 7.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at privacy@fixmygadgets.in

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your sessions
• Analyze platform usage and performance
• Deliver relevant content and features

You can control cookies through your browser settings. Disabling cookies may affect some functionality.

9. Third-Party Services

Our platform may contain links to third-party websites or use third-party services:

• Payment processors
• Analytics and tag management (Google Tag Manager)
• Email service providers
• Cloud infrastructure (AWS)

These third parties have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.