Privacy Policy

1. Introduction

At FixMyGadgets, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using FixMyGadgets, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us:

• Name, email address, and phone number
• Service address and pincode
• Device information for repair requests
• Communication preferences

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device type, browser type, and operating system
• IP address and approximate location
• Usage data and interaction patterns
• Cookies and similar tracking technologies

2.3 Partner Information

For service partners, we additionally collect:

• Business registration details
• Service areas and capabilities
• Bank account details for payments
• Identity verification documents

3. How We Use Your Information

We use the collected information for:

• Processing and fulfilling service requests
• Matching customers with appropriate service partners
• Communicating about services, updates, and promotions
• Improving our platform and user experience
• Preventing fraud and ensuring platform security
• Complying with legal obligations
• Resolving disputes and enforcing our agreements

4. Information Sharing

We may share your information with:

• Service Partners: To facilitate service delivery (name, contact, address, device details)
• Service Providers: Third parties who assist our operations (hosting, analytics, email services)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure cloud infrastructure (AWS)

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Service request data is retained for 3 years after completion. Account data is retained until account deletion plus 30 days for backup purposes.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at privacy@fixmygadgets.in

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your sessions
• Analyze platform usage and performance
• Deliver relevant content and features

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our platform.

9. Third-Party Services

Our platform may contain links to third-party websites or use third-party services:

• Payment processors
• Analytics services (Google Analytics)
• Email service providers
• Cloud infrastructure (AWS)

These third parties have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.