Partner Guide · 4 steps
Handling Job Issues
What to do when problems arise during a repair job
1
Contact customer
If any issues arise during the job, use the in-app chat or call feature to communicate with the customer immediately. Clear communication prevents misunderstandings.
2
Report a problem
If you can't reach the customer or face issues outside your control, use the "Report Issue" button on the job page. Our support team will assist you.
3
Request cancellation
If you need to cancel an accepted job, go to the job details and select "Request Cancellation". Provide a valid reason - frequent cancellations affect your rating.
4
Dispute resolution
For payment disputes or customer complaints, contact partner support via the app. Provide all relevant details and documentation for quick resolution.